/ project
/ project
/ project
University Thesis
University Thesis
University Thesis
/ Role
/ Role
/ Role
UX Designer
UX Designer
UX Designer
/ Date
/ Date
/ Date
2019-2020
2019-2020
2019-2020
ski
ski
ski
ski
patrol
patrol
patrol
patrol
dispatch
dispatch
dispatch
dispatch
[6]
[6]
[6]
/ About the project
/ About the project
/ About the project
Ski patrol technology has lagged behind modern GPS, communication tools, and 3D topography, offering opportunities to develop innovative digital platforms that can improve response times, coordination, and overall effectiveness of ski patrol operations.
Ski patrol technology has lagged behind modern GPS, communication tools, and 3D topography, offering opportunities to develop innovative digital platforms that can improve response times, coordination, and overall effectiveness of ski patrol operations.
Ski patrol technology has lagged behind modern GPS, communication tools, and 3D topography, offering opportunities to develop innovative digital platforms that can improve response times, coordination, and overall effectiveness of ski patrol operations.
/ Patrol duties
/ Patrol duties
/ Patrol duties
[education]
[education]
[education]
Informing visitors of snow conditions, trail safety protocols, and general winter sport assistance.
Informing visitors of snow conditions, trail safety protocols, and general winter sport assistance.
Informing visitors of snow conditions, trail safety protocols, and general winter sport assistance.
[Evaluation]
[Evaluation]
[Evaluation]
Constant surveil of climate conditions, evaluating snowpack layers and weather.
Constant surveil of climate conditions, evaluating snowpack layers and weather.
Constant surveil of climate conditions, evaluating snowpack layers and weather.
[Boundaries]
[Boundaries]
[Boundaries]
Bombing avalanche-prone areas, roping off obstacles/boundaries, and relocating wildlife.
Bombing avalanche-prone areas, roping off obstacles/boundaries, and relocating wildlife.
Bombing avalanche-prone areas, roping off obstacles/boundaries, and relocating wildlife.
[emergency Response]
[emergency Response]
[emergency Response]
Providing emergency medical aid to patrons in medical emergencies before support arrives.
Providing emergency medical aid to patrons in medical emergencies before support arrives.
Providing emergency medical aid to patrons in medical emergencies before support arrives.
/ field research
/ field research
/ field research
I shadowed Bert, a 28-season ski patrol veteran, and his avalanche dog, MsT, as they did daily ceremonies, avalanche bombings, and toboggan rescues. This led to a surprising leaning regarding the overwhelming struggles with post-traumatic stress many patrollers face.
I shadowed Bert, a 28-season ski patrol veteran, and his avalanche dog, MsT, as they did daily ceremonies, avalanche bombings, and toboggan rescues. This led to a surprising leaning regarding the overwhelming struggles with post-traumatic stress many patrollers face.
I shadowed Bert, a 28-season ski patrol veteran, and his avalanche dog, MsT, as they did daily ceremonies, avalanche bombings, and toboggan rescues. This led to a surprising leaning regarding the overwhelming struggles with post-traumatic stress many patrollers face.
/ Annual Rescues in the US
/ Annual Rescues in the US
/ Annual Rescues in the US
k
k
k
k
/ Avg. ski patroller age
/ Avg. ski patroller age
/ Avg. ski patroller age
Patroller stress is a symptom lying within mountain operations. If patrollers can be alleviated from the peripheral decisions of managing a rescue, they'll be able to focus their energy on treating the patient.
Patroller stress is a symptom lying within mountain operations. If patrollers can be alleviated from the peripheral decisions of managing a rescue, they'll be able to focus their energy on treating the patient.
Patroller stress is a symptom lying within mountain operations. If patrollers can be alleviated from the peripheral decisions of managing a rescue, they'll be able to focus their energy on treating the patient.
/ first responders with ptsd
/ first responders with ptsd
/ first responders with ptsd
%
%
%
%
/ User
/ User
/ User
Today, mountain dispatchers rely solely on radio communications for all mountain updates. This burdens rescuers with having to update dispatchers with updates, ultimately adding to the patrollers' tasks and stress.
Today, mountain dispatchers rely solely on radio communications for all mountain updates. This burdens rescuers with having to update dispatchers with updates, ultimately adding to the patrollers' tasks and stress.
Today, mountain dispatchers rely solely on radio communications for all mountain updates. This burdens rescuers with having to update dispatchers with updates, ultimately adding to the patrollers' tasks and stress.
/ Use Cases
/ Use Cases
/ Use Cases
The core flows aim to funnel all of the primary tasks of a mountain patrol through a single dispatch interface. These tasks include –
The core flows aim to funnel all of the primary tasks of a mountain patrol through a single dispatch interface. These tasks include –
The core flows aim to funnel all of the primary tasks of a mountain patrol through a single dispatch interface. These tasks include –
[01]
[01]
[01]
Coordinating mountain rescues and operations.
Coordinating mountain rescues and operations.
Coordinating mountain rescues and operations.
[02]
[02]
[02]
Determining resort safety measures.
Determining resort safety measures.
Determining resort safety measures.
[03]
[03]
[03]
Patroller stress assistance.
Patroller stress assistance.
Patroller stress assistance.
[04]
[04]
[04]
Timely communications.
Timely communications.
Timely communications.
/ Hills
/ Hills
/ Hills
The "Hills" dashboard offers a single management stage to monitor resort analytics, assist active mountain rescuers, and simplify mountain operations.
The "Hills" dashboard offers a single management stage to monitor resort analytics, assist active mountain rescuers, and simplify mountain operations.
The "Hills" dashboard offers a single management stage to monitor resort analytics, assist active mountain rescuers, and simplify mountain operations.
Drag →
Drag →
Drag →
/ map view
/ map view
/ map view
The interactive three-dimensional map displays precise mountain updates, improving dispatchers' ability to move active patrollers around the mountain efficiently.
The interactive three-dimensional map displays precise mountain updates, improving dispatchers' ability to move active patrollers around the mountain efficiently.
The interactive three-dimensional map displays precise mountain updates, improving dispatchers' ability to move active patrollers around the mountain efficiently.
/ Snow safety
/ Snow safety
/ Snow safety
Accurate and timely snow reports inform patrol with the necessary information to determine avalanche danger, boundary markings, and snow conditions.
Accurate and timely snow reports inform patrol with the necessary information to determine avalanche danger, boundary markings, and snow conditions.
Accurate and timely snow reports inform patrol with the necessary information to determine avalanche danger, boundary markings, and snow conditions.
/ Procedures
/ Procedures
/ Procedures
Dispatch can monitor ongoing rescues in real-time by tracking patient locations and vitals to provide targeted stress management techniques.
Dispatch can monitor ongoing rescues in real-time by tracking patient locations and vitals to provide targeted stress management techniques.
Dispatch can monitor ongoing rescues in real-time by tracking patient locations and vitals to provide targeted stress management techniques.
/ Product suite
/ Product suite
/ Product suite
The Hills product suite features cross-device interfaces, allowing base dispatch, mountain patrol lodges, and individual patrollers to communicate seamlessly and automatically.
Synced devices allow dispatch to monitor patroller vitals and employ targeted stress management techniques via radio, intervene in severe circumstances, and debrief effectively.
The Hills product suite features cross-device interfaces, allowing base dispatch, mountain patrol lodges, and individual patrollers to communicate seamlessly and automatically.
Synced devices allow dispatch to monitor patroller vitals and employ targeted stress management techniques via radio, intervene in severe circumstances, and debrief effectively.
The Hills product suite features cross-device interfaces, allowing base dispatch, mountain patrol lodges, and individual patrollers to communicate seamlessly and automatically.
Synced devices allow dispatch to monitor patroller vitals and employ targeted stress management techniques via radio, intervene in severe circumstances, and debrief effectively.
/ Outcome
/ Outcome
/ Outcome
I shared this work with Bert and the mountain patrol he's on. While the products don't have development plans, the patrol has since invested in improved stress management training and mental health resources.
This project, among my other university work, earned me the I.D.S.A. (Industrial Designers Society of America) student merit award. Awarded to a select 44 students, this is the I.D.S.A.’s highest student honor.
I shared this work with Bert and the mountain patrol he's on. While the products don't have development plans, the patrol has since invested in improved stress management training and mental health resources.
This project, among my other university work, earned me the I.D.S.A. (Industrial Designers Society of America) student merit award. Awarded to a select 44 students, this is the I.D.S.A.’s highest student honor.
I shared this work with Bert and the mountain patrol he's on. While the products don't have development plans, the patrol has since invested in improved stress management training and mental health resources.
This project, among my other university work, earned me the I.D.S.A. (Industrial Designers Society of America) student merit award. Awarded to a select 44 students, this is the I.D.S.A.’s highest student honor.
/ Reflection
/ Reflection
/ Reflection
Ski patrollers go largely unrecognized for their brave efforts, facing low wages and insufficient mental health resources. This work serves to drive awareness of these problems.
Ski patrollers go largely unrecognized for their brave efforts, facing low wages and insufficient mental health resources. This work serves to drive awareness of these problems.
Ski patrollers go largely unrecognized for their brave efforts, facing low wages and insufficient mental health resources. This work serves to drive awareness of these problems.
